At Natura Algarve Club we carefully follow all the recommendations of the Health Ministry about COVID-19, and we call on all our guests to take a responsible behavior.
What does the seal “Clean & Safe” mean?
The seal means that the necessary prevention, control and surveillance procedures have been implemented, complying with the requirements defined by Tourism of Portugal, in accordance with the guidelines of the General Health Ministry, which considers us as a HEALTHY & SAFE Establishment.
Why is the natura the best option for me and my family?
General:
Several open-air public areas and corridors;
Wide outdoor space with a large pool and garden area;
Entrance to the hotel is independent from the reception and is outdoor;
Indoor areas with limited security distances;
Small capacity apartments resort;
Outdoor parking;
An oasis of tranquility close to the famous Oura area;
Snack-bar available only for take-away ;
All staff will use mask, visor and gloves;
We provide 1 mask per person, reusable and washable (upon deposit).
What does the seal “Clean & Safe” mean?
The seal means that the necessary prevention, control and surveillance procedures have been implemented, complying with the requirements defined by Tourism of Portugal, in accordance with the guidelines of the General Health Ministry, which considers us as a HEALTHY & SAFE Establishment.
Why is the natura the best option for me and my family?
General:
Several open-air public areas and corridors;
Wide outdoor space with a large pool and garden area;
Entrance to the hotel is independent from the reception and is outdoor;
Indoor areas with limited security distances;
Small capacity apartments resort;
Outdoor parking;
An oasis of tranquility close to the famous Oura area;
Snack-bar available only for take-away ;
All staff will use mask, visor and gloves;
We provide 1 mask per person, reusable and washable (upon deposit).
Apartments:
Spacious apartments;
Private balcony / terrace;
Fully equipped kitchen;
Washing machine in the apartment;
We do not have carpets / rugs in the apartments;
The entrance door to the apartment has direct access to the open-air corridor.
How does reception service work?
Reception is open 24 hours a day from April until October.
From November until March reception is open from 09H00 to 17H00, everyday. After 17:00 self check-in will be available. As soon as you arrive at the hotel, please call the emergency number at the front desk door to receive the check-in instructions.
The entrance into the reception will be controlled by the receptionist.
Only one party/group can be attended at a time and the ones not being attended should wait with a distance of 2 metres.
The front desk will have an acrylic glass (plexiglass) separating the receptionist from the guests therefore creating a safety distance since it won’t be possible to exist any physical contact.
How is check-in?
You will be handed out a bag, properly disinfected, with the TV and air conditioning remote controls, apartment/gate keys, useful information and house operating rules.
Do I need a mask?
Yes, all guests will have to wear masks in indoor public areas. A pack including 5 reusable and washable masks at the price of 15€ will be on sale at reception. (subject to availability)
Spacious apartments;
Private balcony / terrace;
Fully equipped kitchen;
Washing machine in the apartment;
We do not have carpets / rugs in the apartments;
The entrance door to the apartment has direct access to the open-air corridor.
How does reception service work?
Reception is open 24 hours a day from April until October.
From November until March reception is open from 09H00 to 17H00, everyday. After 17:00 self check-in will be available. As soon as you arrive at the hotel, please call the emergency number at the front desk door to receive the check-in instructions.
The entrance into the reception will be controlled by the receptionist.
Only one party/group can be attended at a time and the ones not being attended should wait with a distance of 2 metres.
The front desk will have an acrylic glass (plexiglass) separating the receptionist from the guests therefore creating a safety distance since it won’t be possible to exist any physical contact.
How is check-in?
You will be handed out a bag, properly disinfected, with the TV and air conditioning remote controls, apartment/gate keys, useful information and house operating rules.
Do I need a mask?
Yes, all guests will have to wear masks in indoor public areas. A pack including 5 reusable and washable masks at the price of 15€ will be on sale at reception. (subject to availability)
Is the Snack Bar open?
Yes, our pool bar is open from 09H00 to 22H00 from April until October. From November until March our snack-bar is open from 10h00 until 16h00. Requests are made from the outside through an acrylic glass (plexiglass) placed on the pool bar window or on the inside. The terrace is available with a limited number of tables and safety distance between them.
Are all hotel facilities available?
Yes, however there may be restrictions on hours and usage.
Can I use the pool?
Yes, the pool will be open from 09H00 to 19H00. Sunbeds will be reduced in number and there will be a safety distance between. We do appeal to the common sense of our guests in order to keep the original distance between the sunbeds as they were placed by staff, and to also keep their distance from other guests both inside and outside the pool.
Yes, our pool bar is open from 09H00 to 22H00 from April until October. From November until March our snack-bar is open from 10h00 until 16h00. Requests are made from the outside through an acrylic glass (plexiglass) placed on the pool bar window or on the inside. The terrace is available with a limited number of tables and safety distance between them.
Are all hotel facilities available?
Yes, however there may be restrictions on hours and usage.
Can I use the pool?
Yes, the pool will be open from 09H00 to 19H00. Sunbeds will be reduced in number and there will be a safety distance between. We do appeal to the common sense of our guests in order to keep the original distance between the sunbeds as they were placed by staff, and to also keep their distance from other guests both inside and outside the pool.
How is cleaning done inside my apartment?
The cleaning is done everyday except Sundays and bank holidays. The towels are changed twice a week and the bed linen once a week. You can place your garbage in the containers you find in the corridors, or in the container located in the car park.
During the stay, I have a request to make to the reception. How should I proceed?
You can contact the reception through the apartments’ telephone (dial no. 9). The reception will do their best to fulfil your requests considering first and foremost all the hygiene and safety measures.
Measures/Guidelines:
Please always keep safe distance from other guests.
Our employees maintain social distancing and will be wearing gloves, protective visors and masks.
At the hotel, there are several points where you will be able to disinfect your hands.
Surfaces and common areas are washed/disinfected several times a day.
The cleaning is done everyday except Sundays and bank holidays. The towels are changed twice a week and the bed linen once a week. You can place your garbage in the containers you find in the corridors, or in the container located in the car park.
During the stay, I have a request to make to the reception. How should I proceed?
You can contact the reception through the apartments’ telephone (dial no. 9). The reception will do their best to fulfil your requests considering first and foremost all the hygiene and safety measures.
Measures/Guidelines:
Please always keep safe distance from other guests.
Our employees maintain social distancing and will be wearing gloves, protective visors and masks.
At the hotel, there are several points where you will be able to disinfect your hands.
Surfaces and common areas are washed/disinfected several times a day.
Travelling to or from the UK?
· Before leaving the UK - RT-PCR test, carried out in the last 72 hours before the trip;
· 72 hours before returning to the UK, passengers are required to ensure 3 steps, according to the rules set out by the British Government at the following links:
https://www.gov.uk/uk-border-control
https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england
Before traveling to the UK:
· Complete a passenger locator form;
· Take a COVID-19 test;
· Book and pay for a day 2 COVID-19 test.
· Before leaving the UK - RT-PCR test, carried out in the last 72 hours before the trip;
· 72 hours before returning to the UK, passengers are required to ensure 3 steps, according to the rules set out by the British Government at the following links:
https://www.gov.uk/uk-border-control
https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england
Before traveling to the UK:
· Complete a passenger locator form;
· Take a COVID-19 test;
· Book and pay for a day 2 COVID-19 test.
New updates from the Portuguese Government
The Portuguese Government has determined the requirement of a digital certificate or negative test to access Hotels, regardless of the level of risk, from July 9, 2021.
For these purposes, four types of tests are admitted:
· PCR test, performed in the 72 hours prior to check-in;
· Antigen test with laboratory report, performed in the 48 hours prior to check-in;
· Rapid antigen test in the self-test modality, carried out in the 24 hours prior to check-in in the presence of a healthcare professional or pharmaceutical professional who certify´ s its performance and results;
· Rapid antigen test in the self-test modality, carried out at the time, at the door of the hotel intended to be attended, under the verification of those responsible for these spaces.
Children under 12 years old will not have to take a test.
The Portuguese Government has determined the requirement of a digital certificate or negative test to access Hotels, regardless of the level of risk, from July 9, 2021.
For these purposes, four types of tests are admitted:
· PCR test, performed in the 72 hours prior to check-in;
· Antigen test with laboratory report, performed in the 48 hours prior to check-in;
· Rapid antigen test in the self-test modality, carried out in the 24 hours prior to check-in in the presence of a healthcare professional or pharmaceutical professional who certify´ s its performance and results;
· Rapid antigen test in the self-test modality, carried out at the time, at the door of the hotel intended to be attended, under the verification of those responsible for these spaces.
Children under 12 years old will not have to take a test.
